Legal

Refund Policy

Last updated: March 1, 2026

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This page explains how refunds affect TibiaNexus purchases and license keys.

1. Eligibility

Refund requests are handled under the rules of the payment provider and any applicable law.

2. License Impact

If an order is refunded, the related key stops activating the full version.

3. Request Window

Refund availability and timing depend on the payment provider rules and the status of the order.

4. How To Request

Refund requests should be submitted through the original checkout, receipt, or by emailing support@tibianexus.com.